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Hibaj FAQ — All your
All Your Questions, One Place

From opening an account to payments, bonuses, and betting rules — our FAQ section covers everything you need to know, with clear and detailed answers.

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Which About Want to know?

Select a category below that best matches your question.

Account & Registration

All questions related to opening an account, logging in, resetting your password, and updating your profile.

12 Questions
Deposits & Withdrawals

How to deposit and withdraw via bKash, Nagad, and Rocket — limits and processing times explained.

15 Questions
Bonuses & Promotions

Questions about welcome bonuses, cashback, reload offers, and wagering requirements.

18 Questions
Betting & Games

Detailed Q&A covering live betting, odds, game rules, casino, and lottery.

20 Questions
Security & Verification

Questions about KYC verification, two-factor authentication, and account security.

10 Questions
Support & Contact

How to reach customer support, submit a complaint, and the resolution process.

8 Questions

Account & Registration

To create a hibaj account, you'll need an active mobile number or email address and must be at least 18 years old. Simply fill in your name, mobile number, and password on the registration form and your account will be active within minutes.

No, creating an account on hibaj is completely free. Just head to the registration page, fill in your details, and start playing right away.

No. Under hibaj's rules, each person is allowed to operate only one account. If multiple accounts are detected, both may be suspended.

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Use that code to set a new password and log back in.

Yes, you can request account closure by emailing support@hibaj.ws. Make sure to withdraw any remaining balance before submitting your request.

Yes, you can update your mobile number from Account Settings. An identity verification step may be required to complete the change.

Deposits & Withdrawals

hibaj currently supports bKash, Nagad, Rocket, and bank transfers — all widely accessible to users across Bangladesh and processed instantly.

The minimum deposit at hibaj is ৳500. This limit applies to both mobile banking and bank transfer methods. The maximum deposit limit varies depending on the payment method.

Withdrawals via mobile banking (bKash/Nagad/Rocket) are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days.

First, wait 5–10 minutes and refresh the page. If the issue persists, contact us via Live Chat or at support@hibaj.ws with your transaction ID.

hibaj generally does not charge any fees on withdrawals. However, your payment provider may apply their own charges.

The minimum withdrawal amount on hibaj is ৳1,000. Make sure your account is fully verified before submitting a withdrawal request.

Bonuses & Promotions

After opening a new account on hibaj, your welcome bonus is automatically applied to your first deposit. Visit the Promotions page for bonus amounts and terms.

A wagering requirement means you need to place a certain amount in bets before withdrawing bonus funds. For example, a ৳1,000 bonus with a 30x wager means you must bet ৳30,000 in total.

Weekly or monthly cashback bonuses return a set percentage of your net losses directly to your account — credited automatically.

Yes, most bonuses have an expiry date. If unused within 7–30 days of being credited, the bonus will typically be forfeited.

Yes, hibaj's referral program rewards both you and your friend when you invite them. Visit the Promotions page for full details.

Typically, only one bonus can be active at a time. In some cases, multiple bonuses may be stackable — read the terms and conditions of each offer carefully.

Betting & Games

hibaj offers betting on cricket, football, tennis, badminton, basketball, and 30+ other sports. Live Casino, slots, and lottery are also available.

Live betting lets you place wagers on a match in real time as it unfolds. Odds shift throughout the game and you can place a bet at any moment.

The minimum bet on hibaj is ৳100. This limit may vary depending on the game and market — check the info section of each game for details.

Yes, if a match or event is cancelled, the full stake will be refunded to your account — usually within 24 hours.

hibaj offers hundreds of slot games and live dealer games, including roulette, blackjack, baccarat, and poker. New games are added every week.

After logging in, go to the "Betting History" or "My Bets" section of your profile dashboard to view full details of all your bets.

Security & Verification

KYC verification is required for withdrawals. Simply upload a photo of your National ID or passport to complete the process. This keeps your account secure.

Go to the "Security" section in your profile settings and enable the 2FA option. You can activate 2FA using a mobile OTP or Google Authenticator.

Yes, hibaj uses 256-bit SSL encryption to protect all data. Your information is never sold to third parties.

Change your password immediately and notify us at support@hibaj.ws. Our security team will investigate promptly and take the necessary action.

hibaj will take appropriate action once an investigation confirms the issue. For the best protection, keep 2FA enabled and use a strong password.

Support & Contact

You can reach us via Live Chat (24/7), email at support@hibaj.ws, or through the Help Center on the site. Live Chat gets you the fastest response.

Yes, hibaj's support team provides full assistance in Bangla. Our support system is designed with all Bangladeshi users in mind.

Send a detailed email to support@hibaj.ws, including the nature of your complaint, the date, and any relevant information. Our team will respond within 48 hours.

Live chat responses average 2–5 minutes. Email queries are typically answered within 6–24 hours.

Start by refreshing the page and clearing your cache. If the problem persists, try a different browser or device. If it's still not resolved, contact live chat with a screenshot.
Quick Tips

Use the search box above to find answers fast. Most issues can be resolved right here in our FAQ section.

Please Note

Hibaj is strictly for users aged 18 and above. Bet responsibly and always set your own limits.

Secure Platform

Hibaj is a fully licensed and regulated platform. Your funds and personal information are always kept secure.

Still not resolved? Contact Us

Our expert team is always here for you.

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Email Support

For complex issues, send us an email. You'll receive a reply within 6–24 hours.

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Help Center

Find answers on your own through our detailed guides and tutorials.

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